Help center

Answers in seven languages.

Collecta ships a platform-managed knowledge base inside the app — published, multilingual articles your whole team can search, scoped by role and rated by the people who read them.

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Inside the help center

Self-serve support, built in

Everything users need to help themselves — written once by the platform team, available to every tenant.

Seven languages, one source

Every article carries translations for English, Turkish, German, French, Spanish, Portuguese and Italian — readers see the help center in their own language.

Role-based visibility

Articles are scoped by role — user, manager, admin and super_admin — hierarchically. Operators see operator guides; admins see everything.

Helpful voting + view counts

Readers mark articles helpful or not-helpful and view counts increment automatically — so the platform team knows what's landing and what needs a rewrite.

Instant substring search

A case-insensitive ILIKE search runs across article titles and content. Start typing and the matching articles surface immediately.

Organized by category

Articles group into categories so users can browse by topic instead of hunting — getting-started, modules, automation, billing and more.

Draft, published, archived

A clear lifecycle keeps the help center clean: drafts stay hidden while you write, published articles go live, and outdated ones archive without deleting history.

Browse by topic

Organized so people find it fast

Articles group into clear categories — here's the kind of ground the knowledge base covers.

Getting started

First login, inviting your team and creating your first module.

Modules & fields

Custom field types, relations, formulas, lookups and status workflows.

Automation & alerts

Triggers, conditions, actions, escalation chains and cooldowns.

Approvals & reports

Approval workflows, scheduled reports and custom report builders.

AI agent

Asking the Claude-powered agent, BYOK keys and usage limits per plan.

Billing & plans

Workshop, Plant and Enterprise seats, Stripe checkout and the customer portal.

FAQ

Knowledge base FAQ

Yes. The knowledge base is platform-managed and tenant-independent — every tenant sees the same published help center, and only Collecta platform admins create or edit articles.

Articles are fully multi-language across seven languages: English, Turkish, German, French, Spanish, Portuguese and Italian. Each reader sees the content in their own language.

The knowledge base is web-only — you reach it from the in-app /kb section in the browser. It is not part of the mobile app, which is focused on capturing and consuming module data.

Give your team answers, not tickets

See how the in-app knowledge base, automation and a Claude-powered AI agent cut your support load. Book a walkthrough with our team.

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