Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you and Collecta (“Collecta”, “we”, “us”) governing access to and use of the Collecta platform, websites, mobile applications, APIs and related services (together, the “Service”).

By creating an account, accessing the Service, or accepting an order form or written agreement that references these Terms, you agree to be bound by them. If you are entering into these Terms on behalf of a company or other organisation (your “tenant”), you represent that you have authority to bind that organisation, and “you” refers to that organisation.

Where a separate signed agreement between you and Collecta exists, that agreement controls to the extent it conflicts with these Terms.

Collecta is a multi-tenant business operations platform. It lets you build custom modules and fields without code, manage records, and configure the operational layer on top of that data, including:

• Modules & records— generic, fully configurable data structures with custom field types, relations, formulas and validation rules.
• Automation & approvals— trigger-based automations, approval workflows, alerts and scheduled jobs.
• Integrations— inbound and outbound webhooks, API keys, imports and exports.
• AI agent— an AI assistant powered by Anthropic’s Claude models that can query, summarise and act on your data through governed tools.

We may add, change or remove features over time. We will not materially reduce the core functionality of a paid plan during a subscription term without notice.

To use the Service you must be at least 18 years old and able to form a binding contract. You agree to provide accurate, current and complete information when creating your account and to keep it up to date.

You are responsible for safeguarding your credentials and for all activity that occurs under your account and your tenant. You must notify us promptly at our contact page if you suspect unauthorised access or any security incident.

As the tenant administrator, you are responsible for the users you invite, the roles and permissions you grant them, and their compliance with these Terms. You are responsible for the lawful basis on which you add users and process their data within your tenant.

Collecta is sold on a per-seat subscription basis across three plans — Workshop, Plant and Enterprise— each with its own seat limits and usage allowances. The plan, seat count, price and billing period applicable to you are set out at checkout or in your order form.

Subscriptions are billed through our payment processor, Stripe. Unless otherwise agreed, subscriptions renew automatically at the end of each billing period at the then-current rates, and seat charges are calculated on the number of provisioned seats. You can manage payment details, invoices and cancellation through the Stripe customer portal.

• Taxes. Prices are exclusive of taxes. You are responsible for any sales, use, VAT or similar taxes, except taxes on our net income.
• No free self-serve tier. The Service is demo-led; access is provided after a guided evaluation rather than through an open free tier. Time-limited trials, where offered, convert to a paid subscription unless cancelled before the trial ends.
• Non-payment. If a charge fails or remains unpaid, we may suspend or downgrade the Service after notice.

Except where required by law, fees are non-refundable and there are no credits for partial periods or unused seats. For pricing questions, see contact us.

You agree not to use the Service, and not to permit any user to:

• violate any applicable law or regulation, or infringe the rights of others;
• upload or transmit malware, or interfere with, disrupt, or attempt to gain unauthorised access to the Service, other tenants, or its underlying infrastructure;
• reverse engineer, decompile or disassemble the Service, or attempt to derive its source code, except to the extent that restriction is prohibited by law;
• resell, sublicense or provide the Service to third parties outside your tenant except as expressly permitted;
• circumvent usage limits, rate limits or access controls, or use the Service to build a competing product.

API access is subject to documented rate limits and the scopes attached to each API key. You are responsible for keeping API keys confidential and for all calls made with them. We may throttle, suspend or revoke keys that abuse the Service or threaten its stability.

As between you and Collecta, you own all data you submit to the Service (your “Customer Data”), including the records, configurations and content created in your tenant. We claim no ownership over it.

You grant us a limited, worldwide, non-exclusive licence to host, copy, process, transmit and display Customer Data, solely as necessary to provide, secure and improve the Service for you and as instructed through your use of it. We do not sell Customer Data and do not use it to train foundation models.

Where we process personal data on your behalf, that processing is governed by our Data Processing Addendum, which forms part of these Terms. Our broader privacy practices are described in our Privacy Policy.

The Service includes AI features powered by Anthropic’s Claude models. These features generate text, summaries, classifications and suggested actions based on prompts and the data you make available to them.

AI output can be inaccurate, incomplete or misleading and may not reflect current facts. You are responsible for reviewing and validating AI output before relying on it, and for any decision or action taken on the basis of it. Do not use AI features as the sole basis for legal, financial, safety or compliance decisions.

You may optionally use your own Anthropic API key (BYOK) at the tenant level. When you do, your prompts and completions are processed under your own provider account and subject to that provider’s terms. Your use of AI features remains subject to these Terms and to Anthropic’s usage policies.

The Service, including its software, design, documentation, trademarks and all related intellectual property, is and remains the exclusive property of Collecta and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription — no other rights are granted by implication.

If you provide feedback or suggestions, you grant us a perpetual, royalty-free licence to use them to improve the Service, without obligation to you.

Each party may receive non-public information of the other (“Confidential Information”), including pricing, product roadmaps, security details and Customer Data. The receiving party will protect it with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisers who need to know and are bound by similar obligations.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already known without restriction, or is independently developed. A party may disclose Confidential Information where required by law, giving reasonable notice where permitted.

We will provide the Service with reasonable skill and care. Except as expressly stated, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Any availability targets, service levels or uptime figures we publish are operational goals and not guarantees, unless committed in a signed agreement. Current and historical availability is published on our status page. We do not warrant that the Service will be uninterrupted, error-free, or that AI output will be accurate.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, even if advised of the possibility.

Except for your payment obligations, either party’s breach of confidentiality, or liability that cannot be excluded by law, each party’s aggregate liability arising out of or relating to the Service will not exceed the amounts you paid to Collecta in the twelve (12) months preceding the event giving rise to the claim.

You will defend, indemnify and hold Collecta harmless from any third-party claim, loss or expense (including reasonable legal fees) arising out of your Customer Data, your use of the Service in breach of these Terms or applicable law, or your violation of the rights of a third party.

We will defend you against any third-party claim that the Service, as provided by us and used in accordance with these Terms, infringes that party’s intellectual property rights, subject to the limitations in these Terms.

These Terms apply for as long as you use the Service. You may cancel your subscription at any time through the Stripe customer portal; cancellation takes effect at the end of the current billing period.

We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Service in a way that poses a security or legal risk — with notice where reasonably practicable. We may suspend immediately to protect the Service or other tenants.

On termination, your right to use the Service ends. You may export your Customer Data using the export tools available in the Service for a limited period after termination, after which we will delete or anonymise Customer Data in accordance with our retention schedule and the Data Processing Addendum, except where retention is required by law.

These Terms are governed by the laws of the jurisdiction in which Collecta is established, without regard to conflict-of-laws rules. The courts of that jurisdiction will have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any competent court to protect its intellectual property or Confidential Information.

Before commencing formal proceedings, the parties agree to attempt in good faith to resolve any dispute through direct discussion. Nothing in this section limits any non-waivable statutory rights you may have as a consumer.

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice — for example by email or an in-product notice — before they take effect. The “Last updated” date above reflects the most recent revision.

Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree, you should stop using the Service and may cancel your subscription.

Questions about these Terms? Reach our legal team at legal@collecta.app or through our contact page.